Information We Collect

We gather different types of information depending on how you use our platform. Some you provide directly, while other data comes from your interactions with our services.

Information You Provide

When you sign up or use Classicex, you share information like:

• Name, email address, and phone number
• Mailing address for correspondence
• Investment preferences and financial goals
• Communications you send us through forms or email
• Account credentials and security information

Automatically Collected Data

Our systems collect technical information to help us improve your experience:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

Your data helps us provide better service and personalized support. Here's what we do with the information we collect:

We don't sell your personal information to third parties. Period.

Legal Basis and Canadian Law Compliance

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your data based on:

• Your consent when signing up for services
• Contractual necessity to deliver what you've requested
• Legal obligations we must fulfill as a financial education provider
• Legitimate business interests that don't override your privacy rights

We follow the ten fair information principles outlined in PIPEDA, including accountability, identifying purposes, consent, limiting collection, and safeguarding personal information.

Data Sharing and Third Parties

Sometimes we need to share information with partners who help us run our business. But we're selective about who gets access and why.

Service Providers

We work with companies that handle specific functions:

• Email delivery services for communications
• Payment processors for billing (we don't store credit card numbers)
• Analytics platforms to understand site usage
• Cloud hosting providers for data storage
• Customer support tools to help you faster

These partners can only use your data for the services they provide to us. They can't use it for their own purposes.

Legal Requirements

We may disclose information when required by Canadian law, court orders, or to protect our legal rights. This includes responding to valid subpoenas or regulatory inquiries.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

To exercise these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and verify your identity before processing requests.

Data Security Measures

Protecting your information is a priority. We use multiple layers of security to keep your data safe:

• Encryption in transit using TLS 1.3 protocol
• Encrypted storage for sensitive personal data
• Regular security audits and vulnerability testing
• Access controls limiting who can view your information
• Employee training on data protection practices
• Secure backup systems with redundancy
• Monitoring for suspicious activity and unauthorized access

Despite our precautions, no system is completely secure. If we detect a breach affecting your data, we'll notify you promptly and explain what happened and what steps we're taking.

Data Retention and Deletion

We don't keep your information longer than necessary. Here's our approach:

Active Account Data

While your account is active, we retain your information to provide continuous service and support. You can update or delete information anytime through your account settings.

After Account Closure

When you close your account, we delete most personal information within 90 days. Some data may be retained longer for:

• Legal compliance (typically 7 years for financial records)
• Resolving disputes or enforcing agreements
• Fraud prevention and security purposes

Anonymized Data

We may keep anonymized data indefinitely for analytics and research. This data can't be traced back to you.

Cookies and Tracking Technologies

Like most websites, we use cookies to enhance your experience and understand how people use our platform.

Types of Cookies We Use

• Essential cookies that make the site function properly
• Performance cookies to analyze site usage and identify issues
• Functional cookies to remember your preferences
• Analytics cookies to understand visitor behavior patterns

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

International Data Transfers

Our servers are located in Canada, and we primarily process data within Canadian borders. If we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by Canadian authorities
• Verification that recipients maintain adequate data protection standards
• Additional safeguards for sensitive financial information

Children's Privacy

Classicex is designed for adults. We don't knowingly collect information from anyone under 18. If we discover we've collected data from a minor, we'll delete it immediately.

Parents who believe their child has provided us with personal information should contact us right away.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll:

• Post the updated policy on this page with a new "Last Updated" date
• Send email notification to registered users
• Highlight material changes in our communications

Continuing to use our services after changes take effect means you accept the updated policy.